Thank you in advance for any suggestions or help you can provide. I can provide you with the vehicle VIN number if you need it for this request. I dont have any confidence that the dealer will contact me and I may never receive my fob.
Please help me get my second fob before I leave for CT. I live in fear of losing my fob and having to do without for a lengthy period of time. I leave for my summer home in CT early next month and wont be back until late September. There have been several instances when I have contacted the dealer and have been told they will call me back, but the call never comes. I have been told that I will receive a letter from Lexus in JULY that will explain what next steps are. It has now been almost 3 months and I still dont have it. I was told AFTER the purchase was completed that I would only receive one key fob that day and would have to wait a little while before receiving my second one. I purchased a 2023 Lexus 350 RX in the middle of January.
I have never contacted the BBB before for help but I have exhausted my resources and desperately need your help. They gave various reasons why I was charged more, nothing resolved. Called GM *******************, left vm, called sales person, he called back w/the finance mgr. So I had been taken advantage of (female knowing nothing of cars) not only in price but basically gave them my car.
Leaving I felt I had been taken advantage of, so today went through numbers sales price had increased from ****** to ******, they slipped in Anti Theft for ****** / Appearance protect for ****** and I only got ******** for my trade in. They would deliver the next morning, Sat. After all paperwork completed, they gave me a loaner as they had to clean the one I purchased and put a new battery in it. Kept pushing me to buy an extended warranty. ***** said that it was correct because other deductions had been made so in fact that was not really the true list. When we came to the break down, I questioned the List of the vehicle having increased to $******.05. The paperwork was exhausting and it would have taken all day to read every little detail so I relied on Chucks explanations. At this point, I had not eaten anything all day, was extremely tired, headache, still had 1 1/2 hrs to drive. Four hours later I am with the finance mgr. Additionally, I had a trade in which i was offered a very low amount, but to avoid headache having to sell it myself i agreed to the trade in price of close to $9,000. Car seemed in good condition, some fading due to Fl sun few stains on interior. Very helpful, located the car, took for a test drive. Got to dealership just before noon, assigned to a very nice sales person, *****************. First thought, I would go see it on Sat., April 23 but, driving two hours home from work from ***** on Fri, Apri1 21 I thought I would stop (only 10 miles out of way). Looking for a used Lexus found ********** at Lexus of Sarasota list price $******.
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